Your customer service assistants can use any virtual tools of your choice, including CRM platforms, ticketing systems, or live chat programs.

If you’re already subscribed to any widely used customer service tools or platforms, we can recruit assistants familiar with it. If you haven’t chosen specific software yet, you can ask your account manager to assist you in setting up your account and recruiting an assistant familiar with it.

All remote customer service assistants are trained in fundamental information security practices. They’re also given access to resources for further learning, which they’re encouraged to use. And if you’d like to implement further infosec measures, such as expanded onboarding training, or the use of password managers or VPNs, you can ask your account manager to help streamline the process.

Our virtual CS assistant candidates go through a multi-step screening process to guarantee you only work with the most qualified VAs. All applicants (drawn from postings on online job markets, as well as employee referrals) are vetted for:

1. Experience working remotely with international clients.
2. Spoken and written communication skills
3. Attention to detail and problem-solving ability.

Our customer service assistants can be further screened for proficiency in specific virtual tools or for over-the-phone communication (if the role requires it).

There are three main components to our training program. First is our basic training for VAs; this covers fundamental skills and principles for working as a VA, as well as an introduction to digital tools that can improve their efficiency. Second is our library of self-paced courses, which can help them learn or shore up various VA-related skills. Finally, in some cases, we provide our remote workers with hands-on training in a remote position.

This threefold approach ensures that our virtual assistant candidates are well-prepared for whatever jobs they take on.

Our assistants are based in select countries in Southeast Asia and Latin America. They work remotely, from locations of their choosing. Sadafzl Technologies does not maintain offices or workspaces for VAs working through our service.

Our assistants’ schedules are flexible: they can match your business hours, or work off-hours if you need them to. Generally, you can schedule their shift (part- or full-time) any time of day.

In general, we can find your first candidates within 7 days. You’ll have a chance to review their profiles and resumes, and to talk to them by video call. Once you’re satisfied with them, you can have them start work. If you’re not satisfied, we’ll get you new candidates, which can take up to another week.

Note that highly specific criteria, such as experience in niche industries or with multiple specialized tools, may take more time to recruit for.

Scaling your team up or down is easy, so that you can readily adapt to changing customer service needs. All you need to do is send a message to your account manager.

If you’re looking to scale your team down, you can immediately pause or cancel succeeding hours on any assistants of your choice.

If you’re looking to scale your team up, we can start looking for more assistants immediately if you’re using the same criteria. If not, we’ll discuss those changes with you, and then start looking. Finding further candidates takes up to seven days.